Wolfire Throws a Lifeline to Counterfeit Lugaru Customers
The synthetic version of Lugaru that turned up on the App Stack away earlier this month has finally been removed and Wolfire, the indie studio apartment bum the original game, is attractive extraordinary steps to recompense everyone WHO bought it.
In early February we heard about a counterfeit version of Lugaru, Wolfire's tertiary-individual bunnyrabbit fighting bet on, that had appeared on the App Store just a couple of weeks behind the pilot and totally without Wolfire's knowledge. Lugaru HD, the real stuff, sells for $9.99, while the knockoff listed for only 99 cents. The company that "created" the counterfeit defended its "juristic right to sell and market" the game because Wolfire released the Lugaru source code after it its inclusion in the original Unskilled Indie Bundle up.
Wolfire naturally controversial that point but Malus pumila had already approved the game and let information technology stay on the store for over a week, where information technology climbed to issue 60 on the games chart and presumably cost Wolfire both sales. It was finally removed a couple of years agone; Alex Matlin of iCoder told Kotaku that "the application was removed from sale by the ontogeny team, it was not pulled by Apple," although Wolfire President Jeffrey Rosen wrote on the Wolfire Games Blog that the studio still hadn't detected a peep from Apple and wasn't sure what had actually happened.
Regardless of the specifics, Wolfire is manipulation the situation with what can only be described as an extreme amount of class. "We Don't think that the customers should make up censured for buying the fake edition — they probably just assumed that all the games in the App Store are legitimate. We would have assumed the same thing until last week!" Rosen wrote. "If you unexpectedly purchased the fake Lugaru, you can forward your acknowledge to contact@wolfire.com and we will hand you an authentic version of Lugaru HD, as well as a bonus Steam key for your trouble."
Is that awesome or what? Wolfire is going way above and beyond the call of duty and I think it deserves some major mention for its crazy customer service. Well played, gentlemen. Well played indeed.
via: GamePolitics
https://www.escapistmagazine.com/wolfire-throws-a-lifeline-to-counterfeit-lugaru-customers/
Source: https://www.escapistmagazine.com/wolfire-throws-a-lifeline-to-counterfeit-lugaru-customers/
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